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Online Poker support Center

Welcome to the Pokertropolis Online Poker Support section. In order to better assist you, please pick from one of the following five support options:

FAQ's Download and Install Account Set-Up Login Depositing Rake Limits House Rules All Ins  

Before you download the Pokertropolis software, we suggest that you first Register.

To begin downloading our free online poker software, please follow the directions below:

Step 1.

After clicking "Download", you will be prompted to open or save the installation file called "pt.exe". For easy installation, choose 'Open' or if you choose 'Save', we recommend that you save the file to your computers Desktop for easy access later when you install. If not, please remember where you saved the file.

Software Saving Gif

Step 2.

Poker Software Download Icon

If you chose 'Open', run the installation process when downloading has finished. If you chose 'Save', locate "pt.exe" on your computer and double click on it to begin installation. If you saved it to the your computer's desktop, you can find "pt.exe" easily by minimizing all open windows. After double-clicking on "pt.exe", follow the on-screen instructions to complete the installation process. When Installation has completed, you will see a golden colored Pokertropolis icon on your desktop. To log in and start playing, just double-click the Pokertropolis icon. The Pokertropolis software will only operate on Windows 98, ME, 2000, XP or NT.

Our free online poker software is available for anyone to use. You can get used to the software by playing on one of our Play Money tables with $5,000 is free chips that is automatically supplied in every new account. If you ever need more free chips, please contact our customer support center and we will be happy to replenish your Free Chip Balance.

Account set-up

Upon registering online (Click here to register ), you will be asked to provide us with information such as your address, and to select a password. A few minutes after you submit your registration, we'll email you your account number. If you need assistance setting up your account, email us at or contact us via Online Live Help by clicking the live chat button below.

Login

To login, double click on the Pokertropolis icon on your desktop. A login screen will appear. Enter your account number and password, and then click on the OK button.

Depositing funds into an account

- When you are ready to play with real money, you will need to deposit money into the Pokertropolis Bank through one of our transaction providers. Pokertropolis offers a number of ways to do this, including VISA/MASTERCARD, NETELLER, PrePaidATM, Firepay, Western Union or Bankwire.

- Although there is no direct option for using personal checks or personal bank accounts, (also known as EFT-electronic funds transfer or ACH) to fund your Pokertropolis account, many Internet payment providers do provide this option for their customers. If you would like to use EFT or ACH, we recommend first opening an account at PrePaidATM, Firepay or NETELLER.

- To learn more about banking, visit our Banking section or if you would like to talk directly to a customer service representative about depositing or withdrawing money, please call 1(800) 625-8354.

If you are interesting in becoming an affiliate of Pokertropolis and would like to earn money on visitors that you send to our site, please visit our affiliates page .

 

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Friday, April 21, 2006, 1:46:48 PM EST